When applying for Government Tenders and large contracts it can sometimes seem almost impossible to win the contract over your competitors. It can get quite frustrating, if not discouraging especially when you know the quality of your work is high and your service fees are competitive.
What you may, or may not realise is that larger contracts and government tender applications work by a scoring and points system, and most of the scoring points are usually given to the applicants that have a higher level of Work Health and Safety Documentation as well as having a Quality Management System, also known as Quality Assurance or ISO 9001.
Many businesses just can’t afford to spend the large fees in order to get Quality Assurance Manuals produced and most of the cost of getting the Quality Management System (QA) in place can be attributed to the manuals and documentation that’s required to be compiled.
What's Included In The Package
The package includes documented business processes in accordance to ISO 9001 requirements and range from employee training to the handling of documents within the company as well as quality processes displaying continual improvement. By following the requirements of ISO 9001, your company is able to display and prove that you provide consistently high quality output and customer satisfaction.
Below is an outline of what's included in your manuals however there's more components that form your quality assurance system which is a little too comprehensive to add here, as it is a complete ISO 9001 Quality Assurance Package for your business.
Table of Contents and Overview:
- 1 Introduction
- 1.1 Foreword
- 1.2 Presentation
- 1.2.1 History 6
- 1.2.2 Vision and Mission
- 1.2.3 Our Products
- 1.2.4 Corporate Structure
- 1.2.5 Core Values
- 2 General Requirements
- 2.1 Quality Management System
- 2.1.1 Scope 10
- 2.1.2 Quality Management Process
- 2.1.3 Management Representatives
- 2.1.4 Changes-Quality Management
- 2.1.5 Management Principles
- 2.2 Documentation Structure
- 2.3 Document Control
- 2.3.1 General
- 2.3.2 Document Life Cycle
- 3 Leadership
- 3.1 Responsibility and Authorities
- 3.2 Quality Policy
- 3.3 Setting Objectives
- 3.3.1 Strategic Objectives
- 3.3.2 Business Objectives
- 3.4 Customer Focus
- 3.5 Internal Communication
- 4 Resource Management
- 4.1 Resource Allocation
- 4.2 Human Resources
- 4.2.1 Performance Objectives
- 4.2.2 Training and Awareness
- 4.2.3 Hiring and Termination
- 4.2.4 Performance Review
- 4.3 Infrastructure
- 4.4 Work Environment
- 4.5 Equipment
- 4.5.1 Equipment Maintenance
- 4.5.2 Measuring Equipment
- 5 Customer Contracts
- 5.1 Proposal Preparation & Review
- 5.1.1 Review of formal RFPs
- 5.1.2 Proposal Preparation
- 5.1.3 Proposal Review
- 5.2 Contract Preparation, Review and Acceptance
- 5.2.1 Contract Preparation
- 5.2.2 Contract Review
- 5.2.3 Contract Acceptance
- 5.2.4 Verbal Requirements and Confirmation
- 5.3 Changes to Customer Contracts
- 6 Design and Planning
- 6.1 Identification of Customers
- 6.2 Customer Requirements
- 6.3 Quality Planning
- 6.4 Product Design
- 6.4.1 Planning for Product Design
- 6.4.2 Performing Product Design
- 6.4.3 Changes in Product Design
- 6.5 Customer Communication Channels
- 7 Purchasing and Outsourcing
- 7.1 Opportunities to Increase Value
- 7.2 Supplier Selection and Evaluation
- 7.3 Supplier Maintenance
- 7.4 Supplier Contracts and Insurance
- 7.4.1 Supplier Contracts
- 7.4.2 Proof of Insurance
- 7.5 Order Information
- 7.6 Receiving Inspection of Purchases
- 8 Production and Service Provision
- 8.1 Customer Property
- 8.2 Control of Production and Service Provision
- 8.3 Information Flow
- 8.4 Quality Control Inspection and Release
- 8.5 Nonconforming Products and Services
- 9 Measurement and Analysis
- 9.1 Customer Satisfaction
- 9.2 Audit Program
- 9.3 Metrics
- 9.3.1 Establishing Metrics
- 9.3.2 Monitoring
- 9.3.3 Recording and Reporting of Metrics
- 9.3.4 Analysis
- 9.4 Corrective and Preventive Action
- 9.4.1 General
- 9.4.2 Corrective and Preventive Action Process Flow
- 9.5 Management Review
- 9.5.1 Local Management Review
- 9.5.2 Corporate Management Review
- 10 Appendix
The package includes customisations, your company logo and company details with a complete ISO 9001 quality management system that is recognized worldwide. ISO 9001 affects virtually every aspect of a business that directly or indirectly impacts the quality of your products or services delivered.
