Ensure your workplace remains safe and compliant with our versatile risk assessment templates, designed to meet Australia’s Work Health and Safety (WHS) standards. These professionally crafted documents follow a consistent, structured approach that can be adapted for any industry or task.
Key Features:
• Uniform Structure: Each template includes clearly defined sections for job steps, potential hazards, risk matrices, control measures, and emergency procedures.
• Comprehensive Hazard Identification: Systematically record foreseeable hazards at every stage of your work process—from preparation and equipment checks to final debriefing.
• Customisable Details: Easily insert your organisation’s information, project specifics, and relevant legislative references, ensuring the document meets your unique operational needs.
• Regulatory Compliance: Built to align with Australia’s WHS legislation and Codes of Practice, these templates include guidance notes and reference links to help you stay compliant.
• Emergency Preparedness & Documentation: Integrated sections for emergency response planning and thorough documentation review ensure all critical safety information is captured and easily accessible.
Whether you’re managing a construction site, operating machinery, or overseeing any other workplace activity, our generic risk assessment templates provide a robust framework for identifying risks, implementing effective control measures, and maintaining a safe working environment. Download today to streamline your risk management processes and promote a culture of safety in your organisation.
The Effective Communication With Customers Risk Assessment includes the following job steps and related potential hazards:
- 1. Preparation
- Miscommunication
- Lack of information
- 2. Initial Contact
- Verbal abuse
- Misunderstanding
- 3. Information Gathering
- Insufficient data
- Privacy breach
- 4. Product Explanation
- Incomplete information
- Misinformation
- 5. Question Processing
- Delayed response
- Inaccurate answer
- 6. Closing Interaction
- Customer dissatisfaction
- Misunderstanding
- 7. Follow-UpSteps
- Failure to follow through
- Missing communication
- 8. Managing Complaints
- Escalations
- Misinterpretation
- 9. Emergency Response
- Inadequate action plan
- Slow reaction time
- 10. Ongoing Communication
- Misinformed advice
- Unclear communication
- 11. Confidentiality Breach
- Data leak
- Identity theft
- 12. Incorrect Advice
- Customer dissatisfaction
- Liability issues
- 13. Record Management
- Loss or damage of records
- Privacy breach
- 14. Data Protection
- Cybersecurity threats
- Unauthorised access
- 15. Dispute Resolution
- Escalations
- Unsatisfactory resolutions
- 16. Customer Satisfaction Monitoring
- Unreliable feedback
- Lack of cooperation
- 17. Performance Evaluation
- Biased review
- Random sampling error
- 18. Staff Training
- Miscommunication
- Inadequate training
- 19. System Upgrades
- Service disruption
- Functionality issues
- 20. Business Continuity Planning
- Lack of emergency plan
- Scenarios not covered