Ensure your workplace remains safe and compliant with our versatile risk assessment templates, designed to meet Australia’s Work Health and Safety (WHS) standards. These professionally crafted documents follow a consistent, structured approach that can be adapted for any industry or task.
Key Features:
• Uniform Structure: Each template includes clearly defined sections for job steps, potential hazards, risk matrices, control measures, and emergency procedures.
• Comprehensive Hazard Identification: Systematically record foreseeable hazards at every stage of your work process—from preparation and equipment checks to final debriefing.
• Customisable Details: Easily insert your organisation’s information, project specifics, and relevant legislative references, ensuring the document meets your unique operational needs.
• Regulatory Compliance: Built to align with Australia’s WHS legislation and Codes of Practice, these templates include guidance notes and reference links to help you stay compliant.
• Emergency Preparedness & Documentation: Integrated sections for emergency response planning and thorough documentation review ensure all critical safety information is captured and easily accessible.
Whether you’re managing a construction site, operating machinery, or overseeing any other workplace activity, our generic risk assessment templates provide a robust framework for identifying risks, implementing effective control measures, and maintaining a safe working environment. Download today to streamline your risk management processes and promote a culture of safety in your organisation.
The Dealing With Unruly Customers Risk Assessment includes the following job steps and related potential hazards:
- 1. Preparation
- Inadequate training
- Lack of proper security measures
- 2. Noticing Unruly Behaviour
- Verbal abuse
- Physical violence
- 3. Approach and Engagement
- Physical confrontation
- Verbal escalation
- 4. Calming Measures
- Failure to pacify
- Escalation of violence
- 5. Request for Exit
- Non-compliance
- Physical resistance
- 6. Enforcement of Rules
- Backlash from other customers
- Legal implications
- 7. Containment of Situation
- Bodily harm
- Emotional trauma
- 8. Communication with Law Enforcement
- Miscommunication
- Delayed response
- 9. Post-incident Report Writing
- Misrepresentation of facts
- Missed details
- 10. Review and Update Procedures
- Non-adherence to changes
- Backlash from staff
- 11. Training & Refresher Courses
- Misunderstanding of procedure
- Non-compliance
- 12. Regular Security Drills
- Unqualified staff involvement
- Property damage
- 13. Safe Evacuation Procedures
- Panic among customers
- Crowding at exits
- 14. Incident Debriefing
- Post-traumatic stress
- Non-cooperative staff
- 15. Psychological Support
- Stigma
- Insufficient support systems
- 16. Handling Media Inquiries
- Misinterpretation
- Confidentiality breach
- 17. Legal Proceedings
- Defensive attitude
- Misinterpretation of facts
- 18. Compensation & Support to Victims
- Financial strain
- Negative publicity
- 19. Community Outreach
- Negative feedback
- Insufficient involvement
- 20. Regular Review of Workplace Policies
- Resistance from staff
- Non-compliance