Ensure your workplace remains safe and compliant with our versatile risk assessment templates, designed to meet Australia’s Work Health and Safety (WHS) standards. These professionally crafted documents follow a consistent, structured approach that can be adapted for any industry or task.
Key Features:
• Uniform Structure: Each template includes clearly defined sections for job steps, potential hazards, risk matrices, control measures, and emergency procedures.
• Comprehensive Hazard Identification: Systematically record foreseeable hazards at every stage of your work process—from preparation and equipment checks to final debriefing.
• Customisable Details: Easily insert your organisation’s information, project specifics, and relevant legislative references, ensuring the document meets your unique operational needs.
• Regulatory Compliance: Built to align with Australia’s WHS legislation and Codes of Practice, these templates include guidance notes and reference links to help you stay compliant.
• Emergency Preparedness & Documentation: Integrated sections for emergency response planning and thorough documentation review ensure all critical safety information is captured and easily accessible.
Whether you’re managing a construction site, operating machinery, or overseeing any other workplace activity, our generic risk assessment templates provide a robust framework for identifying risks, implementing effective control measures, and maintaining a safe working environment. Download today to streamline your risk management processes and promote a culture of safety in your organisation.
The Dealing With Difficult Customers Risk Assessment includes the following job steps and related potential hazards:
- 1. Preparation
- Stress
- Verbal abuse
- 2. Customer Interaction
- Confrontation
- Violence
- 3. Identifying Issues
- Miscommunication
- Arguments
- 4. Solving Problems
- Escalation of conflict
- Ineffective solution
- 5. Following Up
- Continued confrontation
- Non-closure of issues
- 6. Reporting Incidents
- Reprisal from customer
- Lack of support
- 7. Training and Education
- Inadequate skills
- Fear of facing difficulties
- 8. Implementing Policies
- Resistance
- Non-compliance
- 9. Emotional Support
- Low morale
- High turnover
- 10. Enhancing Communication
- Impersonal environment
- Poor customer service
- 11. Ongoing Assessment
- Stress build-up
- Burnout
- 12. Reviewing Practices
- Stagnation
- Lack of improvement
- 13. Ensuring Physical Safety
- Threat of physical attack
- Inadequate security
- 14. Invoking Legal Aid
- Threats
- Undue harassment
- 15. Continuous Improvement
- Complacency
- Resistance to change