Ensure your workplace remains safe and compliant with our versatile risk assessment templates, designed to meet Australia’s Work Health and Safety (WHS) standards. These professionally crafted documents follow a consistent, structured approach that can be adapted for any industry or task.
Key Features:
• Uniform Structure: Each template includes clearly defined sections for job steps, potential hazards, risk matrices, control measures, and emergency procedures.
• Comprehensive Hazard Identification: Systematically record foreseeable hazards at every stage of your work process—from preparation and equipment checks to final debriefing.
• Customisable Details: Easily insert your organisation’s information, project specifics, and relevant legislative references, ensuring the document meets your unique operational needs.
• Regulatory Compliance: Built to align with Australia’s WHS legislation and Codes of Practice, these templates include guidance notes and reference links to help you stay compliant.
• Emergency Preparedness & Documentation: Integrated sections for emergency response planning and thorough documentation review ensure all critical safety information is captured and easily accessible.
Whether you’re managing a construction site, operating machinery, or overseeing any other workplace activity, our generic risk assessment templates provide a robust framework for identifying risks, implementing effective control measures, and maintaining a safe working environment. Download today to streamline your risk management processes and promote a culture of safety in your organisation.
The Dealing With Customer Complaints Risk Assessment includes the following job steps and related potential hazards:
- 1. Preparation
- Poor training
- Lack of resources
- 2. Initial Contact
- Inappropriate language
- Miscommunication
- 3. Problem Identification
- Accountability dodging
- Insufficient information
- 4. Information Gathering
- Misinterpretation
- Missing crucial details
- 5. Evaluate the Complaint
- Impartiality
- Unfair judgement
- 6. Devise Solution
- Improper solution
- Customer dissatisfaction
- 7. Communication of Solution
- Poor explanation
- Misinterpretation
- 8. Implement Solution
- Improper execution
- Further dissatisfaction
- 9. Follow up
- Negligence
- Poor record keeping
- 10. Review and Improve
- Resistance to change
- Inadequate review
- 11. Documentation
- Data breach
- Misfiling
- 12. Training
- Inadequate training materials
- Poor understanding
- 13. Continual Improvement
- Mistakes repeated
- Complacency
- 14. Escalation process
- Delay in resolution
- Customer frustration
- 15. Crisis Management
- Escalation to unnecessary severity levels
- Poor management
- 16. Feedback and Closure
- Miscommunication
- Improper closure
- 17. Reporting
- Misreporting
- Non-compliance to regulations
- 18. Audit compliances
- Incompleteness
- Non-compliance
- 19. Management Review
- Inadequate all round view
- Incorrect assessments
- 20. Continuous learning and improvement
- Resistance to change
- Complacency