The Customer Service Safe Work Method Statement is a detailed template that comprehensively addresses all safety requirements for operations. It is pre-filled and ready for immediate use, customizable to meet your site-specific needs.
Need a complete Safety Management System? Click Here to see our range of WHS packages
The Customer Service Safe Work Method Statement Covers:
- Operational guidelines, with a step by step approach to safe work
- Possible hazards that may be encountered
- Step by step safety procedures to follow
- Before work starts – Guidelines and Checks
- Safety measures and guides
- Operational Safety Checks
- Before and After Risk Ratings while carrying out Operations
- Customer Service Risk Assessment
- High Risk Work Involved
- Emergency Evacuation Procedure
- Plant and Equipment
- Qualifications and Permits
- Specific Personal Protective Equipment (PPE) to be used
- Legislation, Codes of Practice and Standards
- Company Personnel Sign off form to ensure all personnel acknowledge they have read and understand the SWMS
Note: The BlueSafe Customer Service Safe Work Method Statement (SWMS) document is highly comprehensive in nature and is not a blank SWMS Template. Download a Sample to check
The Customer Service Safe Work Method Statement (SWMS) includes the following job steps and related potential hazards:
- 1. Preparation
- Slips
- Trips and Falls
- Ergonomic Misuse
- 2. Customer Reception
- Exposure to aggressive behaviour
- Privacy Breaches
- 3. Enquiry Processing
- Repetitive Strain Injury
- Eye strain
- 4. Cash Handling
- Exposure to germs
- Physical attack
- 5. Complaint Resolution
- 6. Product Promotion
- Incorrect Manual Lifting
- Prolonged Standing
- 7. Phone Communication
- Noise Exposure
- Poor Posture
- 8. Order Processing
- Data entry errors
- Working with sharp objects
- 9. Inventory Management
- Heavy Lifting
- Forklift Accidents
- 10. Stock Replenishment
- Trip Hazards
- Falls from Heights
- 11. Equipment Maintenance
- Electrical Hazards
- Entrapments
- 12. Clean-up Operations
- Chemical Exposure
- Slippery Surfaces
Each Safe Work Method Statement has specific content that is referenced to, but not limited to a number of authorities such as Codes of Practice, Regulations, Australian Standards or the Act.
The Customer Service Safe Work Method Statement (SWMS) references:
- Work Health and Safety Act 2011
- Work Health and Safety Regulation 2017
- Guide: Dealing with workplace bullying-a worker’s guide
- Guide: Preventing and Respond to Workplace Bullying
- AS 3906: Quality of service–Guide to customer expectations
- AS ISO 10002: Customer satisfaction–Guidelines for com- plaints handling in organizations
- AS/NZS ISO 10001: Quality management–Customer satisfaction– Guidelines for codes of conduct for organizations.
- AS/NZS 10002: Guidelines for complaint management in organizations
- HB 251: Customer Satisfaction Measurement–A handbook for users of AS/NZS ISO 9001:2000.
- HB 229–2006: The why and how of complaints handling
Ordering only takes a few minutes. Upon ordering completion, a link will be sent to your email address to download your documents, then add your company logo to the top of the header and you’re finished.
Frequent Questions
Safe Work Method Statement Template FAQ’s
What format is a BlueSafe Australia Safe Work Method Statement Template delivered in?
Because every SWMS needs to be edited to suit on-site specifics, it makes sense to deliver our Safe Work Method Statements in Microsoft Word Format for easy editing.
How many pages long is each Safe Work Method Statement Template?
It depends entirely on the nature of the risks associated with the SWMS Template, however on average the documents are between 7-15 pages in length. Each Safe Work Method Statement is comprehensive in nature and is easy to use.
What are before and after risk ratings?
Before and after risk ratings are simply this: When you initially start to do a job, like say drill a hole in a wall, there will be a level of risk, which for this example let's just say is a level 2 (before). The idea is that then you would implement some type of control measure to reduce the risk, and in this case we would implement the control measure of wearing safety glasses to protect the eyes. This now would bring the risk of an injury down to a level 1 (after). Here you can see how the SWMS has a before and after risk rating for each step of a job, task or process.
Why do the Safe Work Method Statement Templates have before and after risk ratings?
Before and after risk ratings are a simple and effective way to clearly show how, and how much a certain level of risk has been brought down for a certain step in a job task or process. Another reason also is that many larger contractors now like to see before and after risk ratings, so it makes sense to include them in our Templates.
Are the SWMS Templates pre-filled?
Absolutely. Every Safe Work Method Statement Template is pre-filled, high quality and comprehensive in order to help save you as much time, and deliver as much quality information as possible when conducting your own on site safety.
Do the Safe Work Method Statement Templates come with a Risk Assessment?
Yes. Each Safe Work Method Statement comes with it's own built in Risk Assessment which is part of the working document. The SWMS is straightforward, easy to use and has a risk calculator to work out the risk level and likelihood of the risk occurring.
Does each SWMS Template have the required PPE already suggested?
Yes, each SWMS Template has a range of PPE recorded, as well as picture icons of different PPE items that you can add/remove as you need to for the requirements of the job task.
What Should be Included in a Safe Work Method Statement?
If you're going to be doing any high risk construction work, you'll most likely not only need a Safe Work Method Statement, but you'll also need to make sure your SWMS has a number of checks and balances in order for the document to be accepted in your construction site safety. Purchasing a safe work method statement template can help save you quite a lot of time rather than starting from scratch. Also, just remember that even though every BlueSafe Template is highly comprehensive and pre-filled, your SWMS Template should be adjusted to suit any noticeable risks that are specific to the task you are performing.
Your Safe Work Method Statement must:
- List or show the different types of construction work that is high risk
- Clearly explain the workplace health and safety hazards as well as the risks that arise from the works
- Explain in detail how each risk will be managed, maintained and controlled
- Explain how each control measure will be implemented in order to reduce each risk
- Describe how each control measure will be monitored an how often the control measures will be reviewed
- Consider any additional factors that may impact the level of risk involved with the safety of the construction site such as weather, wind etc.
- Be made available and accessible to read by employees and applicable personnel at any time.
- Every SWMS should be easy to understand and written in plain language
- Every BlueSafe Australia Safe Work Method Statement Template is straightforward and easy to use. They also have what's called 'before and after risk ratings', which basically means there's a built in risk assessment that is used in the process of using the document. This allows you to asses the initial risks and give them a score, and then assess the risk and give an 'after score' once the listed control measures are implemented. All our documents are comprehensive, pre-filled and easy to use. You can even download a sample below and see an example.
