Ensure your workplace remains safe and compliant with our versatile risk assessment templates, designed to meet Australia’s Work Health and Safety (WHS) standards. These professionally crafted documents follow a consistent, structured approach that can be adapted for any industry or task.
Key Features:
• Uniform Structure: Each template includes clearly defined sections for job steps, potential hazards, risk matrices, control measures, and emergency procedures.
• Comprehensive Hazard Identification: Systematically record foreseeable hazards at every stage of your work process—from preparation and equipment checks to final debriefing.
• Customisable Details: Easily insert your organisation’s information, project specifics, and relevant legislative references, ensuring the document meets your unique operational needs.
• Regulatory Compliance: Built to align with Australia’s WHS legislation and Codes of Practice, these templates include guidance notes and reference links to help you stay compliant.
• Emergency Preparedness & Documentation: Integrated sections for emergency response planning and thorough documentation review ensure all critical safety information is captured and easily accessible.
Whether you’re managing a construction site, operating machinery, or overseeing any other workplace activity, our generic risk assessment templates provide a robust framework for identifying risks, implementing effective control measures, and maintaining a safe working environment. Download today to streamline your risk management processes and promote a culture of safety in your organisation.
The Customer Conflict Resolution Risk Assessment includes the following job steps and related potential hazards:
- 1. Preparation
- Stress
- emotional strain
- 2. Customer Identification
- Miscommunication
- confrontational customer behaviour
- 3. Assessing Situation
- Escalating conflict
- misreading cues
- 4. Resolving Dispute
- Verbal assault
- physical threat
- 5. Contacting Management or Security
- Exit blockage
- threat to personal safety
- 6. Document Incident
- Prolonged stress
- repetition of traumatic event
- 7. De-escalation Techniques Training
- Lack of knowledge
- improper application of techniques
- 8. Review Company's Policies
- Inadequate policies
- misinterpretation of policies
- 9. Regular Team Meetings
- Workplace gossip
- bias
- 10. Feedback System
- Fear of reprisals
- lack of honesty
- 11. Conflict Resolution Skills Enhancement
- Skill gap
- complacency
- 12. Encourage Open Communication
- Misunderstanding
- withholding information
- 13. Empathy Training
- Lack of empathy
- emotional disconnect
- 14. Inclusiveness Training
- Bias
- discrimination
- 15. Stress Management Training
- Burnout
- lack of mindfulness
- 16. Update Safety Measures
- Regression
- repeating issues
- 17. Reinforce Positive Behaviour
- Mimicking negative behaviour
- resistance to change
- 18. Manage Time Effectively
- Work-life imbalance
- overload
- 19. Team Building Activities
- Poor team dynamics
- ineffective communication
- 20. Review and Improve
- Complacency
- stagnation